Privacy Policy
Last updated: 24 September 2026
1. About this Policy
This Privacy Policy explains how the Jenzen Group and PAJET Pty Ltd ("we", "us") collect, use, and protect your personal information in connection with the Jenzen Group website (jenzengroup.com.au).
We comply with the Australian Privacy Principles in the Privacy Act 1988 (Cth).
2. What we collect
When you submit an enquiry form, we collect:
- Your name (first and last)
- Mobile number
- Email address
- Anything you write in the notes field. Please do not include health, financial or other sensitive details there.
- The page you enquired from, the website that referred you, and any campaign details in the link you arrived on
- Your IP address, the approximate location worked out from it (country and city), and your browser type
When you browse this website, we also collect, through cookies and similar technology (see section 6):
- Pages visited and time spent
- The website that referred you
- Browser type, device and operating system
- An identifier stored in your browser, so a return visit can be recognised
3. How we use it
We use your information to:
- Respond to your enquiry and provide information about Jenzen Group and its projects
- Follow up with you by email or phone
- Measure which advertising brought you to us, and improve our website and marketing
- Comply with our legal obligations
4. Who we share it with
Your enquiry information is shared with:
- Cluse & Co Pty Ltd, for marketing support and website operation
- Our service providers: Cloudflare (website hosting and the enquiry database), Google (Google Analytics, and Google Sheets), Meta (advertising) and Resend (email delivery)
Your enquiry is stored in our database and copied to a private Google Sheet that only our team can open.
We will not sell or rent your information to third parties.
5. Measuring our advertising
When you enquire, our server also records the enquiry with Google Analytics and with Meta, so we can see which advertising brought you to us.
- The record sent to Google Analytics carries no name, email address or phone number.
- The record sent to Meta lets Meta match the enquiry to a Facebook or Instagram account. It carries your email address, phone number and name, each in hashed form. Hashed means scrambled by a one-way process before it leaves our server. It also carries your IP address, your browser details and Meta's browser identifiers. Meta compares the hashed details with the same hashed details of its own users.
6. Cookies and tracking
This website uses Google Analytics 4 and the Meta Pixel. They set these cookies in your browser:
| Cookie | Set by | What it does | How long it lasts |
|---|---|---|---|
_ga | Google Analytics 4 | Tells one browser's visits apart from another's | About 13 months |
_ga_G6M8M9PJF9 | Google Analytics 4 | Keeps track of your current visit | About 13 months |
_fbp | Meta Pixel | Recognises your browser so Meta can measure and improve our ads | 90 days |
_fbc | Meta Pixel | Records the Facebook or Instagram ad you clicked, only if you arrived from one | 90 days |
The Meta Pixel sends each page visit to Meta. It also sends a copy to a relay server that Meta's own pixel settings choose, run on Amazon Web Services and Google Cloud in the United States. If you are logged in to Facebook or Instagram, Meta may use its own cookies to link your visit to your account.
Google Analytics 4 uses your IP address to estimate your location and does not store it. Cloudflare, which hosts this website, counts visits without using cookies.
You can:
- Block or delete cookies in your browser settings, though this may affect how the site works.
- Stop Google Analytics on every website you visit with Google's opt-out add-on at tools.google.com/dlpage/gaoptout.
- Control the ads Meta shows you in the ad preferences of your Facebook or Instagram account.
7. Where your information is kept
Your enquiry is stored in a database hosted by Cloudflare, copied to a Google Sheet, and emailed to the people handling it. Some of our service providers store or process information outside Australia. The country most likely to be involved is the United States, along with other countries where Cloudflare, Google, Meta and Resend run their services.
8. Data security
We take reasonable steps to protect your personal information. Form submissions are sent over HTTPS. We store data with reputable cloud providers, Cloudflare and Google, and access is limited to the people handling enquiries and running this website.
9. How long we keep it
We keep your information for as long as we need it for the purposes in section 3 or the law requires. Then we delete it, or remove the details that identify you.
10. Your choices
You can browse this website without telling us who you are. To answer an enquiry we need your name and contact details.
11. Your rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal retention requirements
- Opt out of marketing communications at any time
To exercise these rights, email trevor@jenzengroup.com.au. We will respond within 30 days.
12. Complaints
If you think we have mishandled your personal information, email trevor@jenzengroup.com.au and tell us what happened. We will look into it and reply within 30 days. If you are not satisfied with our reply, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
13. Changes to this Policy
We may update this Privacy Policy from time to time. The current version is always available on this page.
14. Contact
Questions about this Policy can be directed to:
Trevor Jenzen · trevor@jenzengroup.com.au
The Jenzen Group